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Service Evaluation Form
Firm evaluations are essential to our quality assurance efforts. Thank you for your time in completing and submitting this form. As a reminder, please do not include confidential or attorney-client privileged information in your response.
Service Evaluation Form
Referring Firm
Lawyer Name
Email
City
Section
Client Contact
Title
Company Name
Phone
Email
Date of referral
Nature of referral
Please do not disclose any privileged or confidential information in this Evaluation Form. Disclosing any confidential information in this form may result in the loss of your attorney client privilege.
5 - EXCEPTIONAL - Exceeded Expectations
4 - ABOVE AVERAGE - I Would Use This Firm Again
3 - AVERAGE - Adequately Met My Standards
2 - BELOW AVERAGE - Failed To Meet My Standards
1 - UNACCEPTABLE - Would Not Hire This Firm Again
Responsiveness and Client Service
1
2
3
4
5
Available and Accessible - Returns phone calls and emails within 24 hours. Adds value to the attorney/client relationship.
Understands Clients Needs
1
2
3
4
5
Demonstrates an active interest in client’s business and industry. Provides legal services that align with business objectives.
Project Management
1
2
3
4
5
Develops and confirms project scope and objectives with key stakeholders. Keeps me informed of any changes throughout the engagement.
Understands Clients Needs
1
2
3
4
5
Demonstrates an active interest in client’s business and industry. Provides legal services that align with business objectives.
Legal Knowledge
1
2
3
4
5
Demonstrates an intimate knowledge of subject matter. Proactively identifies and resolves key issues.
Cost effectiveness and billing practices
1
2
3
4
5
When requested accurately estimates cost of service and scope of project. Fees are reflective of value received. Bills are timely and easy to understand.
Section
1. On a scale of 1 to 10 (10 being the best) what is he likelihood that you would refer this firm to a colleague, and why?
1
2
3
4
5
6
7
8
9
10
When requested accurately estimates cost of service and scope of project. Fees are reflective of value received. Bills are timely and easy to understand.
Why?
Would you like to discuss this with an Ally Law staff member? (yes/no)
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