Quality

Rigorous standards and an annual vetting process assure clients that their legal work will be handled reliably and consistently around the world.

Our Members are highly responsive and proactive.

Our objective is to respond within one business day to our clients through their preferred means of communication, and we are accessible after hours whenever necessary. We also have solid backup arrangements in place so our clients receive timely support when their primary contact is out of the office or unavailable. Our global lawyers are fluent in English and our accessible, up-to-date website has detailed information on practice capabilities and full contact details. Our law firms make it a priority to understand each client’s particular goals and look for opportunities to provide excellent legal advice that supports their success.

We plan, manage and deliver value.

We offer upfront planning sessions to ensure we understand client goals, expectations and the criteria for success. We also provide written confirmation regarding the scope of services, estimated fees and expenses and billing arrangements. Our firms can provide regular progress reports in whatever format or frequency our clients might specify. Our law firms also offer a variety of alternative fee arrangements that enhance alignment of our efforts and results with the factors driving success for our clients.

No global law firm or legal services provider takes client satisfaction more seriously.

Our firms have invested in technology systems to support excellent legal services to clients. We are prepared to meet each client’s particular requirements for communication and billing procedures. Supporting policies in place help safeguard sensitive client information and work product from disaster or intrusion and provide for rapidly re-establishing contact with lawyers in the event of an emergency. Each of our law firms is committed to compliance with all applicable ethical standards and rules of attorney conduct. Our firms maintain professional liability insurance where customary.

We ask for written evaluations, designed to measure satisfaction with efficiency and effectiveness. This feedback system enables our firms to address and resolve any concerns.